Anyone with the link. Share it where your customers already are: after a visit, in an email, on a receipt, or on a printed QR code. Nobody has to be on a list.
Your pilot plan
Run the Public Customer Satisfaction Pulse as a 90-day pilot.
Find where customers are satisfied and where service needs work.
- CX Customer
- Ad hoc / on demand
- 2-5 min to answer
- 50% off the plan and its add-ons for the first three monthly invoices.
- About 6 hours of your own time over the 90 days, by our estimate
Before you start
Who to invite, and what to have ready.
- Nothing to upload. Ranx gives you a short link and a QR code to download for print.
- One owner for the program, plus a colleague invited as a second admin, so it never depends on one person.
- A short note to your customers saying why you're asking and when they'll hear what changes.
Week 1
Your first survey live on day one.
- Day 1Set up your workspace
Check out, set up your workspace, and invite a colleague as a second admin.
Your time: about 15 minutes - Day 1Walk the survey
Open the playbook and take the survey yourself. It starts as a draft, so change any wording that doesn't fit.
Your time: about 30 minutes - Day 1Get your link and QR code
Set the dates, then copy a link for each place you'll share it and download the QR code for print.
Your time: about 15 minutes - Day 1Share it
Put the link where your customers already hear from you: a follow-up email, a website page, a receipt. Answers start coming in right away.
Your time: about 30 minutes - Days 2–7Share it a second time
Public links don't send reminders, so put up the printed QR code or add the link in one more place to keep answers coming.
Your time: about 15 minutes
The 90 days
From first answers to a decision.
Act and Lift, where improvements get owners and their results are checked: included in Business and Enterprise; Act and Lift Essentials add-on on Pro. On other plans, keep the owners and dates in your own tracker.
- Day 1First survey live
The link is live and answers start coming in.
- About day 21Read what to fix first
Once enough answers are in, Rank shows the ranked list of what matters most and how it scores.
Your time: about 1 hour - Day 30Choose what to act on
Use Drivers to see what each priority is linked to, choose a few improvements, give each one an owner, and tell the people who answered what will change.
Your time: about 2 hours - Day 75Pilot review
A conversation with us about what you learned, what changed, and whether to continue.
Your time: about 30 minutes - Day 90Plan the next round
Schedule the next survey. Lift's first read comes with it: Lift reads an improvement against a survey that closes six weeks to 90 days after its work started.
Your time: about 30 minutes - Before day 91Continue or cancel
Full price starts with the fourth monthly invoice. Continue, or cancel before day 91.
See the pack an owner gets on day 30 · See this playbook's questions · Plan a different playbook · What each feature does